1. Contact your professor right away to explain your concerns and how she or he can help you succeed. Work with her or him toward resolution.
2. If this does not work, contact one of the BAM Program coordinators, Professors Ball or Himelhoch (see below), for mediation assistance.
3. Students may have other rights outlined in the Undergraduate Catalog.
If you, a student, have a concern about a BAM Program class you are taking in the College for Professional Studies (CPS) at Siena Heights University, your first step is to contact your professor. (Courses with the suffixes BAM, ECO, FIN, MGT, and MKT are "BAM Program classes.") We on the faculty are not perfect; we do work diligently to design and conduct academically-rigorous learning experiences that help students succeed. An integral part of that is recognizing that students have different goals, experiences, and abilities, and to work with that diversity as much as possible. Also, sometimes we will make a mistake, such as a material grading error in evaluating an assignment, which we want to fix quickly to preserve the learning environment. We can't know either of these situations if not informed.
Below are two links that might be useful in planning to work with your professor. Notice that these are "conflict in the workplace" resources. This is in keeping with the BAM Prograrm purpose to help students become more competent, purposeful, and ethical, while respecting the dignity of all. (That looks like the SHU mission statement for a reason.)
You may not be satisfied after working with your professor to resolve your concern. Or there may be some reason you are not comfortable in raising the issue with your professor. In either case, the next step is to contact one of the BAM Program Coordinators, Drs. Carol Himelhoch (firstname.lastname@example.org) or Steve Ball (email@example.com). We are full-time Professors of Management and BAM Program Coordinators, who mentor adjunct faculty. As mediators, we are the next step in the process. (Conflict with Drs. Ball or Himelhoch? The "next step" is to the CPS Dean, Dr. Cheri Betz, firstname.lastname@example.org.)
We will ask for a clear, written explanation of the conflict and the substance of the attempts to resolve it, i.e., https://www.shrm.org/hr-today/news/hr-magazine/pages/070815-conflict-management.aspx. We will work within the spirit of the grade grievance policies of the University (see the Undergraduate Catalog for more on this). Although at this point we are well in front of the formal grievance process. We will serve as mediators between you and your professor with the goal of finding a timely, professional solution.
In the BAM program we seek to help students become more competent in their business careers. That requires the ability to get along with and respect the diversity of co-workers and managers they encounter. Conflict is inevitable in business as in life; learning to resolve conflicts effectively and efficiently is a key business competence. Students who turn to others to air concerns (such as their advisor), rather than the person with whom they have the concern, are counterproductive in their quest for business competence.
In the CPS BAM Program, we have designed a process that mirrors good practice in the business world, consistent with our program learning objectives. Conflict is never pleasant, but there are ways to increase the odds of effectively and efficiently resolving these situations. This process has been developed with those in mind.
We also seek to help students become more purposeful. Talking to people other than the person they have the concern with is not effective in solving a conflict. It also does not respect both parties, which also serves the ethical goal of our mission. Purposeful, direct, assertive, and well-planned communication in conflict situations is an appropriate goal.
The best we can do for students in these situations is to encourage their ownership of their concerns, while providing a clear process for review, if needed, by the BAM Program Coordinators.
With Warm Regards,
Carol Himelhoch, Ph.D.
Stephen Ball, Ph.D.